Nova catches the calls you miss and the estimates that go quiet, then follows up until the customer picks a time. HVAC, plumbing, and electrical shops across Chicagoland.
No obligation. No pressure. Prefer to talk now? (815) 362-1400
Ads, trucks, and a good reputation created the demand. Three gaps decide whether it becomes a job.
A tech is on a roof, under a sink, or gone for the day. Most callers do not leave a message. They call the next shop on the list.
Someone wrote the number down. The day filled up. By morning the customer has a date with another company.
The price went out and no one asked what they decided. A quiet estimate is an unfinished conversation, not a no.
Pick your trade for a typical starting point, then replace every number with your own. Change the rates too. They are planning assumptions, not promises.
A planning figure, not a quote. On the call we replace these rates with your real close rate. Starting points are typical examples, not your shop.
Book a Free 15-Minute CallNo obligation. No pressure.
Nova does not create new demand. It finishes the demand you already have.
Missed calls, after-hours voicemails, and website forms land in one place within a minute.
A short, plain message asks for a decision. It stops when they book, decline, or ask for a person.
A yes goes onto the calendar you already use. No-shows get a reminder early enough to refill the slot.
Plain language. One question. It stops when they decide, and anyone in your office can take over the thread at any line.
| Trade | Where it leaks | What recovery looks like |
|---|---|---|
| HVAC | No-cool and no-heat calls bunch up around 5 pm and after the office closes. The first shop to answer usually wins. | A same-evening text. A morning slot held only if they say yes. The office confirms the address. |
| Plumbing | Emergency calls arrive while a tech is already under a house. Someone with water on the floor will not wait. | Instant capture. If it is active water, a person calls back within the hour. Everything else gets a same-day text. |
| Electrical | Panel and service upgrades get quoted, then go quiet. The follow-up is the job. | A direct question on day two and day five. Then it stops. No long drip. |
Missed calls and quiet estimates are the fastest leaks to plug. If your website, your reviews, or how customers find you is the bigger leak, we will say so on the call.
No. If the phone and your estimates are already producing demand, that is the inventory. New ads only make sense once those leaks are plugged.
No. It covers the call nobody answered and the follow-up nobody had time for. Anyone in your office can step in on any thread.
A short text from your shop, identified as your shop, with one question and an easy way to stop messages by replying STOP.
Many field-service tools can send a first text. Nova's job does not end there. It ends when the customer has a time on your calendar or a clear no, and you see the result on a weekly scorecard.
We look at your missed-call pattern, how old your open estimates are, and your average ticket. If it looks like a fit, we walk you through the next step, the Nova Checkup, and the cost range right there on the call. If the numbers are too small to matter, we say so.
Owner-operated HVAC, plumbing, and electrical shops in Chicagoland, from a single truck to a full fleet.
We look at your missed calls, your open estimates, and your no-shows. You leave knowing what is slipping away and what it takes to fix. No pitch deck. No pressure.
No obligation. No pressure.
Get. Better. Every. Day.